FAQ'S RELATED TO APPROACHING ELECTRICITY BOARD
How do I register my no power complaint?
Is it mandatory to apply through an Electrical Contractor?
No. It is not at all mandatory to apply through an Electrical Contractor. You may directly approach our customer care center and they will assist you in completing the necessary formalities.
What is an Installation Test Report and where can I get it?
Installation Test Report is a certificate issued by the Licensed Electrical Contractor confirming that the installation wiring is as per specified standards.
Can we install our own meter inside our house?
You can install your own meter inside your premises for your reference at your own expense. However billing will be calculated only on the basis of the Torrent Power meter.
How do you ensure that I have received the bill? How do I get a duplicate bill?
Bills are prepared and dispatched each month on a specific date Please ensure that your billing address is correct. Torrent Power has its own staff for the purpose of bill distribution and hence the chances of your not getting your bill are rare.
In the rare event of not receiving your bill, you may contact our customer care center and collect a duplicate bill, in person or alternatively call our helpline number 254448 and get details of your bill.
REDRESSAL FORUM link click here
You can register your no power complaint by
calling the Local Power Call Centre or visit near by personally at Technical service division office of your
respective area.
What is the role of Deputy Engineer at subdivision level?
He or
she is the boss of the subdivision office , will attain all matter related technical,
billing, revenue issue. You can approach
if you dissatisfy with lower employees response.Is it mandatory to apply through an Electrical Contractor?
No. It is not at all mandatory to apply through an Electrical Contractor. You may directly approach our customer care center and they will assist you in completing the necessary formalities.
What is an Installation Test Report and where can I get it?
Installation Test Report is a certificate issued by the Licensed Electrical Contractor confirming that the installation wiring is as per specified standards.
Can we install our own meter inside our house?
You can install your own meter inside your premises for your reference at your own expense. However billing will be calculated only on the basis of the Torrent Power meter.
How do you ensure that I have received the bill? How do I get a duplicate bill?
Bills are prepared and dispatched each month on a specific date Please ensure that your billing address is correct. Torrent Power has its own staff for the purpose of bill distribution and hence the chances of your not getting your bill are rare.
In the rare event of not receiving your bill, you may contact our customer care center and collect a duplicate bill, in person or alternatively call our helpline number 254448 and get details of your bill.
Can I add, change or delete
the address? If I need to receive a bill at a place other than the one for
which it is charged, can I get the bill at the other place?
For making any changes in your billing address or if your billing address is different from the site address, please submit an application at our customer care center to change your billing address, you requested to attach the proof of ownership along with application.
For making any changes in your billing address or if your billing address is different from the site address, please submit an application at our customer care center to change your billing address, you requested to attach the proof of ownership along with application.
I have surrendered my meter.
Can I get my security deposit back?
You may do so by submitting an application for the same at our customer care center office along with the original security deposit receipt.
Under what circumstance is my connection liable to be disconnected?
If you do not pay the bill within 15 days of serving the notice, your supply will be disconnected. Reconnection will be done on payment of outstanding amount, along with reconnection charges and additional security deposit, if required.
You may do so by submitting an application for the same at our customer care center office along with the original security deposit receipt.
Under what circumstance is my connection liable to be disconnected?
If you do not pay the bill within 15 days of serving the notice, your supply will be disconnected. Reconnection will be done on payment of outstanding amount, along with reconnection charges and additional security deposit, if required.
Can we pay in excess of the
bill amount?
Yes. You can definitely do so, however, do inform the cashier about the higher amount paid.
how can I calculate my monthly-bi-monthly consumption?
visit the following link click here
Yes. You can definitely do so, however, do inform the cashier about the higher amount paid.
how can I calculate my monthly-bi-monthly consumption?
visit the following link click here
My meter has burnt / is
faulty, what should I do?
Please lodge a complaint under Faulty / burnt meter at our helpline number 254448. Your complaint will be registered in our system and a complaint number will be given to you. Subsequently our linesman will visit your premises and will certify the meter status and he will give you faulty meter slip accordingly. Submit this slip at our customer care center along with the necessary payment for the applicable charges.
Please lodge a complaint under Faulty / burnt meter at our helpline number 254448. Your complaint will be registered in our system and a complaint number will be given to you. Subsequently our linesman will visit your premises and will certify the meter status and he will give you faulty meter slip accordingly. Submit this slip at our customer care center along with the necessary payment for the applicable charges.
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